Previous incidents
Service Degradation Due to Downstream Provider Issues
Resolved Nov 18, 2025 at 5:25pm UTC
All systems are now fully operational and back to normal. Everything is running smoothly, and all services are a go. Thank you for your patience.
2 previous updates
Webhooks service is down
Resolved Nov 18, 2025 at 12:06pm UTC
Webhooks service recovered.
1 previous update
CDN Response times from US dashboard users
Resolved Oct 20, 2025 at 6:09pm UTC
The CDN issues with the dashboard client has been resolved for customer in the US East region now. We will continue to monitor the situation
2 previous updates
Slow response times observed on US API services
Resolved Oct 15, 2025 at 7:34pm UTC
The slow secondary instance was resolved and query times are back to normal on our API, we are working with our cloud vendor for a full RCA. The incident post mortem is available at: https://www.notion.so/novuhq/Preference-Schema-Indices-Incident-October-14-15-2025-285d03ad838f8024accacb4b589ec277
5 previous updates
Inbox Feed API returning 504 and 502 errors
Resolved Oct 15, 2025 at 10:59am UTC
We have restored the inbox feed API, altho still experiencing slow response times on preference endpoints.
1 previous update
Slow response times on US - API observed
Resolved Oct 15, 2025 at 2:15am UTC
API Response times are returning to normal, as well as dashboard loading. We are observing the latency
2 previous updates
Elevated response times on US API service
Resolved Oct 13, 2025 at 8:05pm UTC
Services are back to normal response times.
2 previous updates
Issues with login and dashboard visits
Resolved Sep 15, 2025 at 2:52pm UTC
Login-requests are back to normal response times. While the 3rd party provider has not reported yet an official resolution, we will keep monitoring the state of the login and session timeout requests
3 previous updates
Degraded response times on US API service
Resolved Sep 11, 2025 at 2:51pm UTC
Response times are back to normals, we are monitoring the results.
2 previous updates