Previous incidents
Slow response times observed on US API services
Resolved Oct 15 at 07:34pm UTC
The slow secondary instance was resolved and query times are back to normal on our API, we are working with our cloud vendor for a full RCA. The incident post mortem is available at: https://www.notion.so/novuhq/Preference-Schema-Indices-Incident-October-14-15-2025-285d03ad838f8024accacb4b589ec277
5 previous updates
Inbox Feed API returning 504 and 502 errors
Resolved Oct 15 at 10:59am UTC
We have restored the inbox feed API, altho still experiencing slow response times on preference endpoints.
1 previous update
Slow response times on US - API observed
Resolved Oct 15 at 02:15am UTC
API Response times are returning to normal, as well as dashboard loading. We are observing the latency
2 previous updates
Elevated response times on US API service
Resolved Oct 13 at 08:05pm UTC
Services are back to normal response times.
2 previous updates
Issues with login and dashboard visits
Resolved Sep 15 at 02:52pm UTC
Login-requests are back to normal response times. While the 3rd party provider has not reported yet an official resolution, we will keep monitoring the state of the login and session timeout requests
3 previous updates
Degraded response times on US API service
Resolved Sep 11 at 02:51pm UTC
Response times are back to normals, we are monitoring the results.
2 previous updates