Previous incidents
CDN Response times from US dashboard users
Resolved Oct 20 at 06:09pm UTC
The CDN issues with the dashboard client has been resolved for customer in the US East region now. We will continue to monitor the situation
2 previous updates
Slow response times observed on US API services
Resolved Oct 15 at 07:34pm UTC
The slow secondary instance was resolved and query times are back to normal on our API, we are working with our cloud vendor for a full RCA. The incident post mortem is available at: https://www.notion.so/novuhq/Preference-Schema-Indices-Incident-October-14-15-2025-285d03ad838f8024accacb4b589ec277
5 previous updates
Inbox Feed API returning 504 and 502 errors
Resolved Oct 15 at 10:59am UTC
We have restored the inbox feed API, altho still experiencing slow response times on preference endpoints.
1 previous update
Slow response times on US - API observed
Resolved Oct 15 at 02:15am UTC
API Response times are returning to normal, as well as dashboard loading. We are observing the latency
2 previous updates
Elevated response times on US API service
Resolved Oct 13 at 08:05pm UTC
Services are back to normal response times.
2 previous updates