Previous incidents

We've noticed increased delays in message deliveries.

The US API at api.novu.co experienced 504 gateway timeout errors during a routine deployment, causing downtime in several regions between UTC 12:44 to 13:04. We immediately rolled back to the previous deployment and systems fully recovered at 13:04. We are continuing to monitor system health and investigate root cause.

The issues with errors from FCM are resolved and confirmed.

WebSocket Service DNS health-checks from our Status update provider reporting unreachability. No drop in connection was observed or ability to access the service has been seen from our team.

This report didn't affect any operational elements of the websocket service.

The issue has been resolved, and we have implemented internal measures to avoid such service disruptions in the future by specifying better monitoring for our workflow engine fleet to ensure that elevated delivery failures will be marked for both EU and US clusters.